Business Services

Telephone and E-mail Etiquette

If the message businesses, corporations or individuals want to project is efficiency, organization, professionalism, credibility, excellence and caring, then prospects need to hear it and see it!

Learn the consequences of poor phone etiquette and badly written e-mails. Using bold and capital letters doesn’t always come across as important but rather as screaming or anger to the reader.

Acknowledging the client through proper etiquette is rewarding. It takes far more effort, time and money to bring a new client in that it does to keep a cherished one happy.

"You, as a writer, have to respect the reader's time if you want people to pay attention to you and your company's product." said Hartman. "Pay attention to written copy - make it easy for the readers. They will respect you even more."

-- from The Columbus Dispatch August 23, 1999